After 12 years leading the business he successfully exited to launch iWantGreatCare: the open, independent service allowing public and patients to rate and review all of health care: doctors, surgeons, dentists, hospitals, medicines, opticians and other clinicians.
Giving patients and the public unprecedented power to feedback and improve the care they receive, the company has continued to attract high-profile media-coverage, as it breaks down conventional thinking and challenges professional preconceptions.
iWGC now captures patient experience and outcomes in thousands of locations across 23 countries, using advanced data analytics and real-time alerting to enable organisations to drive up quality, improve safety, reduce risk and deliver better outcomes for all their patients.
The service has been proven to improve morale and increase engagement of doctors and other healthcare professionals, with thousands of doctors, dentists and nurses being “rated and reviewed” every day on iWantGreatCare.
Through his political awareness, public speaking and advisory roles he has supported the drive for the patient voice to be a central measure of quality and a transformational focus of quality improvement in health and social care.